Delete your KeyNesta account

Published 10 October 2026. Applies to the KeyNesta apps by BitsSolved Software.

A KeyNesta account only exists if you turned on sync. Using KeyNesta without an account stores nothing on our servers, so there is nothing to delete: removing the app removes the vault from that device. If you do have a sync account, any one of the three ways below deletes it and everything our servers hold for it.

Option 1: in the app

1. Open KeyNesta on your iPhone, iPad or Android phone and unlock your vault.
2. Go to Settings, then Sync, then Delete Sync Account.
3. Enter your account password (leave it empty if you signed in with Google or Apple), type DELETE, and confirm. If you signed in with Apple, Apple asks you to confirm once more so that Sign in with Apple is removed for KeyNesta as well.

Option 2: in the web app

1. Sign in at app.keynesta.com and unlock your vault.
2. Open Settings, then Sync, then Delete sync account under Leaving sync, and confirm the same way.

Option 3: by email, without the app

If you no longer have the app or cannot sign in, email privacy@keynesta.com from the address on the account, with the subject Delete my KeyNesta account. We reply to that address to confirm the request came from you, then delete the account and tell you when it is done, within 30 days. We never ask for your vault passphrase, and you should never send it.

What is deleted

• Your email address, password hash, and the Google or Apple account identifier you signed in with.
• Your encrypted vault objects and your key slot. We could never read them, and after deletion nobody can retrieve them.
• Every registered device and its sign-in record.
• Your plan record and any Pro Early Access request.

Deletion is immediate and permanent. There is no grace period and no way to restore the account afterwards.

What is kept, and for how long

• Vaults on your own devices are not touched. They keep working offline; delete the app, or the vault inside it, to remove them.
• Encrypted backup files you made yourself stay wherever you saved them.
• Audit records that a Pro Early Access request was approved, rejected or revoked, or that our staff acted on the account, are kept for our records. They hold the internal account number only, not your email address or IP address.
• Server access logs (IP address, time, requested address, browser or app version) rotate daily and are deleted after at most 15 days. Visit statistics drawn from them for our website and web app pages are deleted after 14 days. Both are described in the privacy policy.
• Contact list: if your account was created before 10 October 2026, your email address was also copied into SalesBook, a customer-contact tool we run ourselves. Deleting your account marks it unsubscribed there, so it is never emailed. To have it removed from SalesBook entirely, write to privacy@keynesta.com.

Questions

Write to privacy@keynesta.com. The privacy policy describes everything we hold and why, and what happens when you delete your sync account walks through the effect on your devices.